Outage in Blackbaud

Active Issue Alert – ResearchPoint and Grateful Patient Solution - 000636121

Resolved Minor
September 24, 2025 - Started 23 days ago - Lasted 37 minutes
Official incident page

Incident Report

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/24/2025 02:55PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 23 days ago - at 09/24/2025 02:49PM

A subset of customers are unable to login when accessing the FTP portal via web browser. SFTP client access is unaffected. Our engineers are working to diagnose the cause so this can be resolved as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 23 days ago - at 09/24/2025 02:39PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 23 days ago - at 09/24/2025 02:20PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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