Outage in Blackbaud

Active Issue Alert – Multiple Products - #000640897

Resolved Minor
October 20, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Due to an ongoing issue with a third-party vendor, customers are currently experiencing issues when trying to load or make donations via any donation pages. Our engineers are currently working with the vendor to determine a resolution timeframe. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 12:39PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/20/2025 10:19AM

Our teams have observed that the third party outage that was affecting our systems is now showing signs of recovery. While our internal testing has shown our systems are functioning, the third party vendor is still advising on an Impacted Service. We are continue to monitor the situation until full resolution. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

MONITORING about 1 month ago - at 10/20/2025 10:02AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 10/20/2025 09:53AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 10/20/2025 09:43AM

Engineers have successfully completed testing and confirmed access to both the portal and payment services after multiple refresh attempts. The impact has been resolved, and the engineering team will continue to monitor the situation further.

MONITORING about 1 month ago - at 10/20/2025 09:36AM

Engineers have successfully completed testing and confirmed access to both the portal and payment services after multiple refresh attempts. The impact has been resolved, and the engineering team will continue to monitor the situation further.

INVESTIGATING about 1 month ago - at 10/20/2025 08:58AM

Due to an ongoing issue with a third-party vendor, customers are currently experiencing issues when trying to load or make donations via any donation pages. Our engineers are currently working with the vendor to determine a resolution timeframe. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

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