Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - #000648295

Resolved Minor
December 01, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Tuition Management Blackbaud eTapestry Blackbaud ResearchPoint Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud .com Blackbaud Accounts Payable API Blackbaud DonorCentral NXT Blackbaud Financial Edge NXT Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Student Information System Blackbaud Statistical Unit API Blackbaud Core Functionality Blackbaud Treasury API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/01/2025 07:55PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/01/2025 06:17PM

We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.

INVESTIGATING about 1 month ago - at 12/01/2025 06:05PM

We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.

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