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Outage in Blackbaud

eTapestry #000654612

Resolved Major
January 20, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting subset of our customers when launching eTapestry. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud eTapestry

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 01/20/2026 02:31AM

This incident has been resolved.

IDENTIFIED 16 days ago - at 01/20/2026 02:18AM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING 16 days ago - at 01/20/2026 01:07AM

We have identified an issue impacting subset of our customers when launching eTapestry. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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