Outage in Blackbaud
Active Issue Alert – Multiple Products - #000661466
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a 25.9-hour service incident where users encountered intermittent slow page loads, pulsing dots on sign-in pages, and "504 Gateway Timeout" errors when attempting to login or navigate through solutions. The incident affected nearly all Blackbaud products including Altru, Raiser's Edge NXT, Financial Edge NXT, eTapestry, and dozens of other core services and APIs. Engineers resolved the issue through configuration changes and restored full service functionality.
Users may intermittently experience slow page loads or a pulsing dot when attempting to access the sign-in page or login to a solution. We're diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Tuition Management Blackbaud eTapestry Blackbaud ResearchPoint Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud CSRconnect Blackbaud .com Blackbaud Accounts Payable API Blackbaud DonorCentral NXT Blackbaud GrantsConnect Blackbaud Financial Edge NXT Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud Support Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Student Information System Blackbaud Statistical Unit API Blackbaud Core Functionality Blackbaud Treasury API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXTNeed to monitor Blackbaud outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 03/03/2026 04:08PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
1 day ago - at 03/02/2026 08:23PM
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue monitoring system performance to ensure ongoing stability. Please continue to reference this page for updates
INVESTIGATING
1 day ago - at 03/02/2026 07:04PM
We continue to see a reduction in the number of errors received by users when attempting to login or navigate through their Blackbaud solutions. Our engineers are continuing to investigate to identify the root cause and work toward full resolution of this incident. We continue monitoring system performance. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 03/02/2026 04:39PM
Intermittent issues are recurring. Users are receiving errors including "504 Gateway Timeout" when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 03/02/2026 03:46PM
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 03/02/2026 03:43PM
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 03/02/2026 03:23PM
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
MONITORING
1 day ago - at 03/02/2026 03:02PM
We are seeing improvements in login response times following a configuration change and are currently monitoring system performance. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 03/02/2026 02:14PM
Users may intermittently experience slow page loads or a pulsing dot when attempting to access the sign-in page or login to a solution. We're diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – ETAP - 000661512 - 1 day ago
Active Issue Alert – RENXT/FENXT- 000661312 - 5 days ago
Active Issue Alert -Raisers Edge 000661074 - 6 days ago
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