Outage in Blackbaud
Active Issue Alert – Email Services - #000678542
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's email services experienced intermittent issues for 5 hours, causing emails to get stuck in "Accepted" status, delays in email job status updates, and input string errors during business processes. The incident affected Blackbaud CRM, NetCommunity, Online Express, and Luminate Online platforms, though emails were still being sent successfully despite the status update problems. Engineers identified the root cause, deployed a fix, and resolved the incident while working through the status update backlog.
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud CRM Blackbaud NetCommunity Blackbaud Online Express Blackbaud Luminate OnlineTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/11/2026 08:08PM
This incident has been resolved.
MONITORING
2 days ago - at 06/11/2026 04:47PM
Our engineers have identified the root cause and deployed a fix. Please note that some email statuses may take time to update as we work through the backlog. We are working to fully restore service as quickly as possible. Please continue to monitor this page for updates.
IDENTIFIED
2 days ago - at 06/11/2026 03:53PM
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
IDENTIFIED
2 days ago - at 06/11/2026 03:26PM
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
IDENTIFIED
2 days ago - at 06/11/2026 03:11PM
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - 000678801 - about 21 hours ago
Active Issue Alert – Raiser's Edge ® - #000678502 - 2 days ago
Active Issue Alert – BBCRM - 000678015 - 4 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
