Outage in Blackbaud
Active Issue Alert – Blackbaud CRM™, ResearchPoint™, WealthPoint®, Blackbaud Altru® - #000680043
Resolved MinorIncident Report
Summary AI Generated
WealthPoint screens failed to complete within Blackbaud CRM, ResearchPoint, and Altru for approximately 2.1 hours on June 22, 2026. Engineers identified the root cause and deployed a fix, though a backlog of WealthPoint jobs required additional processing time before full restoration. Services were confirmed resolved at 3:43 PM ET.
We have identified an issue impacting some of our customers causing WealthPoint screens not completing within ResearchPoint and CRM. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/22/2026 07:43PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
MONITORING
29 days ago - at 06/22/2026 06:22PM
Our engineers have identified the root cause and implemented a fix. There is currently a backlog of WealthPoint jobs, which is being processed. We are actively monitoring progress. Please continue to check this page for updates.
INVESTIGATING
29 days ago - at 06/22/2026 05:57PM
We have identified an issue impacting some customers where WealthPoint screens are not completing within ResearchPoint, CRM, and Altru. Our engineers are actively investigating and working to resolve the issue as quickly as possible. Please check this page for ongoing updates.
INVESTIGATING
29 days ago - at 06/22/2026 05:41PM
We have identified an issue impacting some of our customers causing WealthPoint screens not completing within ResearchPoint and CRM. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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