Outage in Blackbaud
Active Issue Alert – Payment Services, Luminate Online, Raiser's Edge NXT - 000683293
Resolved MinorIncident Report
Summary AI Generated
A sporadic issue affecting a subset of users on Safari version 25.6.2 disrupted payment processing across Blackbaud Payment Service, Luminate Online, and Raiser's Edge NXT for approximately 12 hours. The incident was investigated, a fix was implemented, and transactions were confirmed as processing normally upon resolution.
The issue identified sporadically impacted a subset of users on Safari version 25.6.2. We have applied a fix to resolve the issue and will continue to monitor.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/14/2026 01:38PM
An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
MONITORING
7 days ago - at 07/14/2026 04:38AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 07/14/2026 01:44AM
The issue identified sporadically impacted a subset of users on Safari version 25.6.2. We have applied a fix to resolve the issue and will continue to monitor.
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