Outage in Blackboard

Blackboard Data - Collaborate Refresh Issue

Resolved Minor
October 06, 2022 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

As of 2PM EST on October 5th, Blackboard Data clients in the US-EAST AWS region have not been receiving new data in the CDM_CLB (Collaborate) submodel. Note that telemetry in CDM_TLM.COLLAB_EVENTS is not affected. We are currently investigating this issue with Class.
Components affected
Blackboard Collaborate (US)
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/07/2022 12:45PM

New Collab telemetry events are now coming to CDM_TLM.

CDM_CLB events are still being processed.

INVESTIGATING about 2 years ago - at 10/06/2022 06:15PM

As we continue to work towards a fix, it has been discovered that Collab telemetry events are now impacted. No new Collaborate telemetry events in CDM_TLM are visible.

INVESTIGATING about 2 years ago - at 10/06/2022 02:10PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/06/2022 10:32AM

As of 2PM EST on October 5th, Blackboard Data clients in the US-EAST AWS region have not been receiving new data in the CDM_CLB (Collaborate) submodel. Note that telemetry in CDM_TLM.COLLAB_EVENTS is not affected. We are currently investigating this issue with Class.

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