Outage in Blackboard

WCM Clients are unable to log in with Google SSO

Resolved Minor

November 22, 2022 - Started almost 2 years ago - Lasted about 18 hours
Official incident page

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Outage Details

For those WCM clients that rely on Google SSO for sign in, it appears that this service became unavailable as of as of roughly 4:45 Eastern time on 11/22. Developers and the managed hosting team have identified the cause of the issue and are working to restore access. Clients that rely on LDAP or SAML for authentication should NOT be affected. For affected users, please use a local authorization account (WCM username/password) to access the site. Please contact support if you do not have any such accounts and need immediate access.

Components affected

Blackboard Web Community Manager (formerly Schoolwires)

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 11/23/2022 05:03PM

Google Authentication is now working as intended. If you encounter any further issues, please contact Web Community Manager Support

IDENTIFIED almost 2 years ago - at 11/22/2022 10:57PM

For those WCM clients that rely on Google SSO for sign in, it appears that this service became unavailable as of as of roughly 4:45 Eastern time on 11/22. Developers and the managed hosting team have identified the cause of the issue and are working to restore access. Clients that rely on LDAP or SAML for authentication should NOT be affected.

For affected users, please use a local authorization account (WCM username/password) to access the site. Please contact support if you do not have any such accounts and need immediate access.

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