Outage in Blackboard

Message Tracking error showing Email Sent for some clients.

Resolved Minor
January 24, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

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Outage Details

Our development team discovered an issue causing the Message Tracking report to show the status of 'Email Sent' for some of our clients. This means that the messages have been successfully sent out from our servers to the intended destinations. Unfortunately, we do not have the information that we would normally have from the email service providers (such as Email Delivered, Invalid Email Address, etc.). Anyone who previously received emails from you should continue to receive these messages, even if the tracking does not show the normal status. If any recipient says they did not get the email and all the information within the mass notification system is correct (email address is valid, they were selected as a recipient, etc.) please reach out to our Support team, so we can assist with investigating the individual occurrence.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 09:06PM

Our development team has resolved this issue.

IDENTIFIED over 2 years ago - at 01/24/2023 10:28PM

Our development team discovered an issue causing the Message Tracking report to show the status of 'Email Sent' for some of our clients.
This means that the messages have been successfully sent out from our servers to the intended destinations. Unfortunately, we do not have the information that we would normally have from the email service providers (such as Email Delivered, Invalid Email Address, etc.).
Anyone who previously received emails from you should continue to receive these messages, even if the tracking does not show the normal status.
If any recipient says they did not get the email and all the information within the mass notification system is correct (email address is valid, they were selected as a recipient, etc.) please reach out to our Support team, so we can assist with investigating the individual occurrence.

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