Outage in Blackboard
Mass Notifications: Reporting issue - 'Not Delivered - No Supported Language'
Resolved Minor
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Outage Details
Our development team identified a reporting issue where the details of Message Tracking are showing an incorrect status of "Not Delivered - No Supported Language" for some clients.
This status is then followed by the correct one, such as Delivered and Email Opened.
Our team is working to find the root cause of this reporting issue. We apologize for any confusion this may cause. If you have any questions about the status of your message, please reach out to our support team.
Components affected
Blackboard BB Comms HQ (Formerly ParentLink)Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/06/2023 01:11PM
This incident has been resolved.
MONITORING
over 2 years ago - at 02/01/2023 04:41PM
Our development team identified a reporting issue where the details of Message Tracking are showing an incorrect status of "Not Delivered - No Supported Language" for some clients.
This status is then followed by the correct one, such as Delivered and Email Opened.
Our team is working to find the root cause of this reporting issue. We apologize for any confusion this may cause. If you have any questions about the status of your message, please reach out to our support team.
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