Outage in Blackboard
Mass Notifications: A subset of clients having Email delivery delayed
Resolved Minor
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Outage Details
Components affected
Blackboard BB Comms HQ (Formerly ParentLink)Latest Updates ( sorted recent to last )
Emails are now being delivered as expected without delay.
To facilitate this, the "Open Rate" feature has been disabled; the team is investigating the best path forward for this feature. Until this next step is taken, a value of "0" will appear in the Open Rate field for any messages sent after February 10, 2023 on the Message Tracking>Progress tab. We apologize for any confusion this may cause.
Our development team has identified an issue where a portion of emails may take longer to deliver than would be expected. We are working to identify the cause and resolve the issue.
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