Outage in Blackboard

Mass Notifications: A subset of clients having Email delivery delayed

Resolved Minor
February 10, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Our development team has identified an issue where a portion of emails may take longer to deliver than would be expected. We are working to identify the cause and resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/12/2023 08:09PM

Emails are now being delivered as expected without delay.

To facilitate this, the "Open Rate" feature has been disabled; the team is investigating the best path forward for this feature. Until this next step is taken, a value of "0" will appear in the Open Rate field for any messages sent after February 10, 2023 on the Message Tracking>Progress tab. We apologize for any confusion this may cause.

IDENTIFIED almost 2 years ago - at 02/10/2023 10:27PM

Our development team has identified an issue where a portion of emails may take longer to deliver than would be expected. We are working to identify the cause and resolve the issue.

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