Outage in Blackboard
Mass Notifications: A subset of clients experiencing 'Time out' error when logging in to the Mass Notification Platform
Resolved Minor
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Outage Details
Our development team discovered that a subset of mass notification sites are timing out when a user tries to log in. We are working to resolve this issue as quickly as possible. If you need to send an emergency message and are affected by this, please reach out to our support team for assistance.
Components affected
Blackboard BB Comms HQ (Formerly ParentLink)Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/17/2023 11:43PM
The Development team found the issue and restored access to all services. Message delivery should be working normally, however, if you experience any issue with messages sent during this time window, reach out to Support for assistance.
IDENTIFIED
about 2 years ago - at 02/17/2023 09:27PM
Our development team discovered that a subset of mass notification sites are timing out when a user tries to log in. We are working to resolve this issue as quickly as possible. If you need to send an emergency message and are affected by this, please reach out to our support team for assistance.
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