Outage in Blackboard

Mass Notifications: A subset of clients experiencing 'Time out' error when logging in to the Mass Notification Platform

Resolved Minor
February 17, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our development team discovered that a subset of mass notification sites are timing out when a user tries to log in. We are working to resolve this issue as quickly as possible. If you need to send an emergency message and are affected by this, please reach out to our support team for assistance.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/17/2023 11:43PM

The Development team found the issue and restored access to all services. Message delivery should be working normally, however, if you experience any issue with messages sent during this time window, reach out to Support for assistance.

IDENTIFIED about 2 years ago - at 02/17/2023 09:27PM

Our development team discovered that a subset of mass notification sites are timing out when a user tries to log in. We are working to resolve this issue as quickly as possible. If you need to send an emergency message and are affected by this, please reach out to our support team for assistance.

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