Blackboard Learn - Global DNS Issue

This incident has been resolved.

Service to the majority of sites has been restored. Our Engineers are actively engaging with vendors on the Permanent fix and ensuring the continuity of our services without any Interruptions. Please contact client support if you are still seeing any issues.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Service to the majority of sites has been restored. Our Engineers are actively engaging with vendors on the Permanent fix and ensuring the continuity of our services without any Interruptions. Please contact client support if you are still seeing any issues.

We are seeing most sites return to normal functionality as their DNS refreshes. We are actively engaged with our vendors to find opportunities to expedite a complete resolution.

We believe the DNS issue has been resolved. Blackboard technical team are advising the following steps if users are still experiencing issues with DNS

Run the Flush DNS command on DNS Servers
(IF THAT DOESN'T WORK) Reduce the TTL on DNS Servers
(IF THAT DOESN'T WORK) Recommend individual users to run the Flush DNS command in their local machines.

If Issue still persist Please contact client support for any assistance.

Issue still persists with some of the clients. We are continuing to work on the fix for the issue. Please contact client support for any assistance.

Several of the affected systems have recovered and work continues with the remaining environments that still are experiencing performance degradation. Please contact client support if you are still seeing any issues.

Blackboard Learn Sites are Intermittent at the moment. Teams are currently Investigating the issue.