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Outage in Blackboard

GovCloud Clients Experiencing Issue with Infile Rendering

Resolved Minor
January 02, 2025 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

GovCloud clients are experiencing an issue with Infile Rendering. The issue has been highlighted with teams internally and is under investigation. Further updates will be provided as they become available.
Components affected
Blackboard Learn – AWS Gov Cloud (US)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/03/2025 07:35PM

Our engineers have deployed a fix and confirmed that Infile Rendering is now working as expected.

INVESTIGATING about 1 year ago - at 01/03/2025 05:40PM

The issue with Infile Rendering has been isolated to specific document file types. Engineers are engaged with priority identifying next steps. Further updates will be provided as they become available.

INVESTIGATING about 1 year ago - at 01/03/2025 01:45PM

We are continuing to investigate this issue with priority. Further updates will be provided as they become available. Thank you for your understanding.

INVESTIGATING about 1 year ago - at 01/02/2025 11:28PM

GovCloud clients are experiencing an issue with Infile Rendering. The issue has been highlighted with teams internally and is under investigation. Further updates will be provided as they become available.

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