OneSpan Envelope Service Provider outage

This incident has been resolved.

Failure rates from the OneSpan Envelope Service provider are now back to normal. Blend will continue to monitor.

onespan response times are closer to nominal (~5s compared to normal ~1s) and continuing to trend down but not fully recovered. queue backlog is coming down as well, with our current worker provisioning we are expecting recovery in 2hr. slowness in eclose and other esign related operations should improve as well as the backlog clears

Onespan has made some adjustments on their end and response times are noticeably trending down sharply; however, they remain at 10x normal levels as of 12:34pm.

Some Docusign workflows including e-close may be experiencing degradation including eclose as a result of the Onespan outage.

Blend will continue to monitor and update the status page as soon as new information becomes available.

Blend continues to monitor for updates and recovery

A recent outage from the OneSpan envelope service provider may prevent one-span related process from being completed successfully through Blend such as viewing, updating or issuing envelopes.

Blend continues to monitor for updates and will update the status page with relevant updates.

In the meantime, please feel free to reach out to support@blend.com with any additional questions.