Outage in Bloomreach

Discovery Dashboard Catalogs UI and Feed Processing Issue

Resolved Major
October 01, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing partial disruption in the Bloomreach Discovery Dashboard Catalogs UI, as well as issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.
Components affected
Bloomreach brSM US Bloomreach brSM EMEA

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 10/01/2025 03:53PM

We are pleased to inform that the underlying issues with Dashboard Catalogs UI and Feed Processing have been resolved.

MONITORING 30 days ago - at 10/01/2025 02:48PM

A fix has been implemented for the Dashboard Catalogs UI issue and we are monitoring the results to confirm the system stability.

IDENTIFIED 30 days ago - at 10/01/2025 01:38PM

A fix has been implemented to address the underlying issue, and data processing and indexing are now functioning as expected.
We are continuing to work on issues related to the Catalog Management UI. Please note that this does not impact ongoing data processing.

IDENTIFIED about 1 month ago - at 10/01/2025 11:38AM

Issue has been identified and Bloomreach Engineering is working on implementing the fix.

We apologize for the inconvenience and will update you as soon as we have more information.

INVESTIGATING about 1 month ago - at 10/01/2025 10:47AM

We are experiencing partial disruption in the Bloomreach Discovery Dashboard Catalogs UI, as well as issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible.

We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.

Latest Bloomreach outages

Recs and Pathways latency - 11 days ago
Dashboard Components - Bloomreach Discovery - 11 days ago
Feed Processing Interruption - Bloomreach Search & Merch - 11 days ago
Bloomreach Components Impacted Intermittently - 11 days ago
Feed processing delays - 24 days ago

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