Outage in Bloomreach

US region - Investigating Partial Performance Degradation

Resolved Minor

February 19, 2026 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

Status: We are investigating a partial degradation within a shared technical component. Impact: Current impact is being assessed. The service remains functional but may experience intermittent issues or increased latency. Action: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/19/2026 01:56PM

Elasticsearch components have been upscaled and the situation is now stable and resolved

MONITORING 6 days ago - at 02/19/2026 01:25PM

Status: The situation is now under control and performance has returned to normal.

Impact: There were several minutes of performance degradation, specifically affecting catalogs, during the incident.

Resolution: The root cause was identified, and a fix has been applied.
Monitoring: Engineering teams are continuing to monitor the environment to ensure stability.

INVESTIGATING 6 days ago - at 02/19/2026 01:01PM

Status: We are investigating a partial degradation within a shared technical component.

Impact: Current impact is being assessed. The service remains functional but may experience intermittent issues or increased latency.

Action: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.

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