Pricing Log In

Outage in Bloomreach

Discovery Feed Ingestion Interruption

Resolved Major

January 21, 2026 - Started 6 days ago - Lasted 31 minutes
Official incident page

Incident Report

Dear Customers, We're currently observing catalog feed Ingestion failures. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to support@bloomreach.com/urgent@bloomreach.com. Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.

Components affected

Bloomreach brSM US Bloomreach brSM EMEA

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 01/21/2026 08:54AM

Dear Customers,

We are pleased to inform you that feed ingestion is now operational.
For any further questions, please reach out to support@bloomreach.com.

Thank you for your continued patience and cooperation.

Regards,
Bloomreach Support Team.

MONITORING 6 days ago - at 01/21/2026 08:51AM

Dear Customer,

A fix has been implemented, and data ingestion has been resumed. Please verify, and we are continuing to monitor.

Regards,
Bloomreach Support Team.

IDENTIFIED 6 days ago - at 01/21/2026 08:44AM

Dear Customers,

The issue has been identified, and our teams are working on implementing the fix.

Regards,
Bloomreach Support Team.

INVESTIGATING 6 days ago - at 01/21/2026 08:26AM

Dear Customers,

We're currently observing catalog feed Ingestion failures.
Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available.

For any immediate assistance, please reach out to support@bloomreach.com/urgent@bloomreach.com.

Thank you for your continued patience and cooperation.

Kind regards,
Bloomreach Support Team.

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