Outage in Bloomreach

Recs and Pathways latency

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing latency with Recs and Pathways API. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.
Components affected
Bloomreach brSM US

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 08:56PM

We are pleased to inform you the Recs and Pathways latency has been resolved.

MONITORING 11 days ago - at 10/20/2025 08:32PM

The Recs and Pathways API latency is stable.

We are currently monitoring and will update as soon as we have additional information.

INVESTIGATING 11 days ago - at 10/20/2025 06:41PM

We are experiencing latency with Recs and Pathways API. This is related to the ongoing AWS outage.

We apologize for the inconvenience caused and will update as soon as we have any more information.

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