Pricing Log In

Outage in Bloomreach

Intermittent Feed processing Interruption

Resolved Minor

November 07, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

Dear Customer, We're currently observing intermittent catalog feed processing failures affecting a limited subset of customers. In most cases, other catalogs for the same accounts are processing normally, and no broad impact is expected. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to support@bloomreach.com Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.

Components affected

Bloomreach brSM US Bloomreach brSM EMEA

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/07/2025 05:43PM

This incident has been resolved.

MONITORING 3 months ago - at 11/07/2025 10:05AM

Dear Customer,

We are pleased to inform you that the feed processing capabilities have been fully resolved.

Regards,
Bloomreach Support Team.

MONITORING 3 months ago - at 11/07/2025 09:57AM

Dear Customer,

A fix has been implemented for the intermittent catalog feed processing failures, and we are actively monitoring.

Kind regards,
Bloomreach Support Team.

INVESTIGATING 3 months ago - at 11/07/2025 09:44AM

Dear Customer,

We're currently observing intermittent catalog feed processing failures affecting a limited subset of customers. In most cases, other catalogs for the same accounts are processing normally, and no broad impact is expected.

Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available.

For any immediate assistance, please reach out to support@bloomreach.com

Thank you for your continued patience and cooperation.

Kind regards,
Bloomreach Support Team.

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