Outage in Bloomreach

Investigating Performance Degradation on manage Endpoint

Resolved Minor
November 28, 2025 - Started about 20 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Investigating Performance Degradation on manage Endpoint We are currently investigating a performance degradation affecting the manage endpoint. Impact: Under assessment — not yet confirmed. Our Engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 11/28/2025 08:28PM

This incident has been resolved.

MONITORING about 18 hours ago - at 11/28/2025 06:42PM

The situation has stabilized, and the managed endpoints are operating normally again as of 19:25 CET.

Monitoring will continue to ensure ongoing stability.

INVESTIGATING about 18 hours ago - at 11/28/2025 06:08PM

The issue has reoccurred, and the managed endpoints remain unstable. Our Engineering team is actively investigating to identify the root cause.

MONITORING about 18 hours ago - at 11/28/2025 06:00PM

During ongoing monitoring, a few additional minor issues were detected and promptly addressed.
Further fixes were implemented at 18:35 CET.

We continue to monitor the situation closely.

MONITORING about 19 hours ago - at 11/28/2025 05:43PM

We are continuing to monitor for any further issues.

MONITORING about 20 hours ago - at 11/28/2025 04:30PM

The team has implemented a fix for the performance degradation on the manage endpoint and is currently monitoring the situation to confirm stability.

We will provide further updates as needed.

INVESTIGATING about 20 hours ago - at 11/28/2025 04:24PM

Investigating Performance Degradation on manage Endpoint

We are currently investigating a performance degradation affecting the manage endpoint.
Impact: Under assessment — not yet confirmed.
Our Engineering team is actively working to identify the root cause and restore normal performance.

We will provide updates as soon as more information becomes available.

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