Outage in Blue Canvas

Some tenants are unable to deploy

Resolved Major
September 21, 2022 - Started about 3 years ago
Official incident page

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Outage Details

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 09/21/2022 03:36PM

All systems are operational.

MONITORING about 3 years ago - at 09/21/2022 01:12PM

A fix has been implemented and we are monitoring the results.

After the source and target branch completed a full sync, you should be able to deploy again.

Please clone the deployment requests that failed with "Internal Server Error", don't press "retry" within the deployment request, it will fail under the same conditions.

IDENTIFIED about 3 years ago - at 09/21/2022 12:14PM

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IDENTIFIED about 3 years ago - at 09/21/2022 12:09PM

Some tenants are unable to deploy with the following error in their log:

"catalog has no info about file"

This occurs due to a recent performance optimization for pulls. We expect a fix in the next 1-3 hours.

IDENTIFIED about 3 years ago - at 09/21/2022 12:08PM

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Latest Blue Canvas outages

Database issues - 7 months ago
Files tab not working in deployment requests - 8 months ago
Internal Server Outage - about 1 year ago
Unexpected downtime during Blue Canvas release - over 1 year ago
Short disruption for web interfaces - over 1 year ago

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