Outage in Bold Commerce

Bold Applications Emails Not Sending

Resolved Minor
June 09, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an upstream partner outage that is causing Bold Application not to send emails, this is currently affecting all applications.
Components affected
Bold Commerce Bold Sales Motivator Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Bundles Bold Commerce Bold Product Upsell Bold Commerce Bold Checkout Bold Commerce Bold Multi-Currency Bold Commerce Bold Product Discounts
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/09/2022 04:25PM

We have received notification that our upstream partner has corrected the delay in email delivery. We are now seeing messages flow through without any delay, but are continuing to monitor for any further issues for the time being.

IDENTIFIED over 3 years ago - at 06/09/2022 03:09PM

We are continuing to work with our upstream partner on a resolution. Currently, delivery of outbound mail from most Bold applications is being delayed. In testing, messages we have sent we have seen delays of approximately 15-20 minutes for delivery.

IDENTIFIED over 3 years ago - at 06/09/2022 02:12PM

We have identified the the issue and working with our upstream partner to resolve the issue, currently outbound email from most Bold Applications are being delayed or not currently sending.

INVESTIGATING over 3 years ago - at 06/09/2022 02:03PM

We are currently investigating an upstream partner outage that is causing Bold Application not to send emails, this is currently affecting all applications.

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