Outage in Bold Commerce

Connectivity / functionality on Bold applications is currently interrupted - DNS is not resolving

Resolved Minor
June 21, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an interruption in service to all Bold applications. Most if not all applications are not resolving in DNS. We are currently working with our cloud services provider on a solution. We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Multi-Currency Bold Commerce Bold Checkout Plugins Bold Commerce Bold Checkout Bold Commerce Bold Product Subscriptions Bold Commerce Bold Product Upsell Bold Commerce Bold Product Options Bold Commerce Bold Memberships Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Discounts
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/21/2022 07:50AM

A fix has been implemented by our cloud services provider and services all appear to be responding and resolving correctly.
We are continuing to monitor and test our application functionality to ensure we observe no further faults.

IDENTIFIED over 3 years ago - at 06/21/2022 06:48AM

We are currently experiencing an interruption in service to all Bold applications. Most if not all applications are not resolving in DNS. We are currently working with our cloud services provider on a solution.

We will provide more information as soon as it becomes available.

Latest Bold Commerce outages

Subscriptions Report Generation Issue - 21 days ago
Bold Subscriptions app errors when adding products to an existing subscription or swapping products. - about 1 month ago
Quickbooks Sync and Xero Sync admin panels unavailable. - 2 months ago
Third-Party service provider outage leading to degraded services. - 4 months ago
Partial outage for merchant admin consoles (Custom Pricing, Upsell, Bundles and Discounts) - 5 months ago

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