Outage in Bold Commerce

Shopify embedded Bold applications are showing an error when accessing the admin panel

Resolved Minor
June 30, 2022 - Started over 3 years ago - Lasted 40 minutes
Official incident page

Incident Report

We are currently experiencing an issue with an error "There is no page at this address" when accessing multiple Bold application admin panels. This also appears to be affecting other applications on the Shopify store. We are currently working with our partners at Shopify on a solution. Note: only backed functionality appears to impacted at this time - front end interactions do not seem to be affected at this time. We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Product Options Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Discounts Bold Commerce Bold Product Upsell Bold Commerce Bold Memberships Bold Commerce Bold Product Bundles Bold Commerce Bold Loyalty Points Bold Commerce Bold Store Locator Bold Commerce Bold Sales Motivator Bold Commerce Bold Product Subscriptions
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/30/2022 12:49AM

A fix has been implemented by our partners at Shopify and we are no longer seeing the "There is no page at this address" error when attempting to load the admin panels of Bold applications.

We are continuing to monitor the situation to ensure that no recurrences are observed.

INVESTIGATING over 3 years ago - at 06/30/2022 12:14AM

We are currently experiencing an issue with an error "There is no page at this address" when accessing multiple Bold application admin panels. This also appears to be affecting other applications on the Shopify store. We are currently working with our partners at Shopify on a solution.

Note: only backed functionality appears to impacted at this time - front end interactions do not seem to be affected at this time.

We will provide more information as soon as it becomes available.

Latest Bold Commerce outages

Subscriptions Report Generation Issue - 21 days ago
Bold Subscriptions app errors when adding products to an existing subscription or swapping products. - about 1 month ago
Quickbooks Sync and Xero Sync admin panels unavailable. - 2 months ago
Third-Party service provider outage leading to degraded services. - 4 months ago
Partial outage for merchant admin consoles (Custom Pricing, Upsell, Bundles and Discounts) - 5 months ago

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