Outage in Bold Commerce

Lower Checkout completion for merchants utilizing Vertex

Resolved Minor
July 16, 2022 - Started about 3 years ago - Lasted 10 minutes
Official incident page

Incident Report

We are currently experiencing partial/intermittent failures to complete checkout for customers utilizing Vertex with Bold Checkout. We are in the process of investigating with out partners at Vertex. No other tax or integration providers appear to be impacted at this point. We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/17/2022 12:06AM

A fix for this has been implemented by our partners at Vertex and we are now seeing users of Vertex completing checkouts as normal.

We are continuing to monitor for any recurrences.

No other tax or integration providers were impacted during this event.

INVESTIGATING about 3 years ago - at 07/16/2022 11:58PM

We are currently experiencing partial/intermittent failures to complete checkout for customers utilizing Vertex with Bold Checkout. We are in the process of investigating with out partners at Vertex.

No other tax or integration providers appear to be impacted at this point.

We will provide more information as soon as it becomes available.

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