Outage in Bold Commerce

Bold Checkout and application admin panel access for Shopify merchants is experiencing an interruption in service

Resolved Minor
August 18, 2022 - Started about 3 years ago - Lasted 29 minutes
Official incident page

Incident Report

We are experiencing intermittent issue with checking out on Shopify merchants. We are also noticing that some users are experiencing issues when attempting to access the admin panels through Shopify as well. Both of impacts are due to a posted Shopify service alert. We are continuing to monitor the situation and will provide updates as they become available. Note - this does not impact any Bold products on other Shop platforms - only Shopify.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/18/2022 05:08PM

After monitoring we have not seen any recent difficulties in Checkout attempts.
During the incident, shoppers may not have experienced any errors when attempting to Checkout, but their orders may have been delayed when pushing to Shopify.

We are continuing to monitor the situation for any further issues.

INVESTIGATING about 3 years ago - at 08/18/2022 04:55PM

We are experiencing intermittent issue with checking out on Shopify merchants. We are also noticing that some users are experiencing issues when attempting to access the admin panels through Shopify as well. Both of impacts are due to a posted Shopify service alert.

We are continuing to monitor the situation and will provide updates as they become available.

Note - this does not impact any Bold products on other Shop platforms - only Shopify.

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