Outage in Bold Commerce

Slow response on some Checkout attempts utilizing coupon codes

Resolved Minor
November 02, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a degradation in service for Bold Checkout using coupon codes. The result is a slower than normal Checkout experience for some users. We are in the process of investigating this issue to identify the cause and discover a resolution. Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes. We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 11/02/2022 11:00PM

A fix has been implemented and we are no longer seeing any further slow Checkout attempts using coupons.
We had discovered that this issue was very intermittent and may not have been noticed by many users.

We will continue to monitor for the time being and provide any updates if the situation changes.

INVESTIGATING almost 3 years ago - at 11/02/2022 10:31PM

We are currently experiencing a degradation in service for Bold Checkout using coupon codes. The result is a slower than normal Checkout experience for some users. We are in the process of investigating this issue to identify the cause and discover a resolution.

Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes.

We will provide more information as soon as it becomes available.

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