Outage in Bold Commerce

Errors on some Checkout attempts utilizing coupon codes

Resolved Minor
November 14, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are encountering an interruption in service for Bold Checkout using coupon codes. Users are experiencing errors when attempting to apply coupon codes during the Checkout flow. Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes. We are currently investigating this issue and will provides updates as they become available.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/15/2022 12:50AM

After monitoring we have encountered no further coupon code errors on Checkout and are considering this incident resolved.

MONITORING almost 3 years ago - at 11/14/2022 11:45PM

We have implemented a fix and are no longer encountering any errors when applying discount codes during the Checkout flow.

We will continue to monitor to ensure we do not see any recurrences of this error.

INVESTIGATING almost 3 years ago - at 11/14/2022 10:38PM

We are encountering an interruption in service for Bold Checkout using coupon codes. Users are experiencing errors when attempting to apply coupon codes during the Checkout flow.

Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes.

We are currently investigating this issue and will provides updates as they become available.

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