Outage in Bold Commerce

Bold Checkout is experiencing an interruption in service

Resolved Minor
January 12, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an interruption in service with Bold Checkout. We are in the process of investigating the issue to identify the cause and discover a resolution.

We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/12/2023 05:44PM

After monitoring we have observed no further errors and are considering this issue resolved.

MONITORING almost 3 years ago - at 01/12/2023 05:04PM

A fix has been implemented and we are no longer seeing any issues in loading Checkout for customers.
We are currently monitoring the platform for any further issues and will continue investigating if any further issues arise.

INVESTIGATING almost 3 years ago - at 01/12/2023 04:18PM

We are currently experiencing an interruption in service with Bold Checkout. We are in the process of investigating the issue to identify the cause and discover a resolution.

We will provide more information as soon as it becomes available.

Latest Bold Commerce outages

Subscriptions Report Generation Issue - 21 days ago
Bold Subscriptions app errors when adding products to an existing subscription or swapping products. - about 1 month ago
Quickbooks Sync and Xero Sync admin panels unavailable. - 2 months ago
Third-Party service provider outage leading to degraded services. - 4 months ago
Partial outage for merchant admin consoles (Custom Pricing, Upsell, Bundles and Discounts) - 5 months ago

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