Outage in Bold Commerce

Merchants unable to perform returns through Shopify for Bold Checkout

Resolved Minor
January 27, 2023 - Started over 2 years ago - Lasted about 1 month
Official incident page

Incident Report

We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin. Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this. This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/28/2023 06:35PM

A fixed has been implemented for this issue and has been tested and confirmed that users who were receiving a 404 error are able to refund orders successfully via the Shopify admin panel without issue.

INVESTIGATING over 2 years ago - at 01/27/2023 08:44PM

We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin.

Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this.

This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.

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