Outage in Bold Commerce

Bold Checkout not loading / loading slowly

Resolved Major
April 25, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue with Bold Checkout not loading, or loading very slowly / intermittently. We are currently investigating and will provide updates as they become available.
Components affected
Bold Commerce Bold Checkout
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/25/2023 06:54PM

After monitoring we have observed no further issue with loading Bold Checkout and we have noted that traffic has recovered to normal levels.

We are considering this issue resolved.

MONITORING about 2 years ago - at 04/25/2023 06:11PM

An additional fix has been implemented and we are now seeing recovery on Bold Checkout.

We are continuing to actively monitor to ensure we are seeing a full restoration of services.

IDENTIFIED about 2 years ago - at 04/25/2023 04:57PM

We are continuing to observe errors on attempts to load Bold Checkout.

We are actively troubleshooting this issue and will provide further updates as they become available.

IDENTIFIED about 2 years ago - at 04/25/2023 04:40PM

A fix has been implemented and we are seeing Bold Checkout traffic being restored slowly.

We are continuing to investigate the cause and actively monitoring the traffic increase to ensure services are restored to full operation.

INVESTIGATING about 2 years ago - at 04/25/2023 04:09PM

We are currently experiencing an issue with Bold Checkout not loading, or loading very slowly / intermittently.

We are currently investigating and will provide updates as they become available.

Latest Bold Commerce outages

Issues with FastLane Payment Processing - 28 days ago
Subscriptions Degradation - 8 months ago
Subscriptions inaccurate billing error - 9 months ago
Bold Subscriptions is currently experiencing an issue with one-time products - 10 months ago
We are experiencing an issue loading shipping rates for a subset of merchants using Bold Subscriptions V1. This is preventing customers from being able to checkout. - 11 months ago

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