Outage in Bold Commerce

Bold Checkout not loading / loading slowly

Resolved Major
April 25, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with Bold Checkout not loading, or loading very slowly / intermittently. We are currently investigating and will provide updates as they become available.
Components affected
Bold Commerce Bold Checkout
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/25/2023 06:54PM

After monitoring we have observed no further issue with loading Bold Checkout and we have noted that traffic has recovered to normal levels.

We are considering this issue resolved.

MONITORING over 2 years ago - at 04/25/2023 06:11PM

An additional fix has been implemented and we are now seeing recovery on Bold Checkout.

We are continuing to actively monitor to ensure we are seeing a full restoration of services.

IDENTIFIED over 2 years ago - at 04/25/2023 04:57PM

We are continuing to observe errors on attempts to load Bold Checkout.

We are actively troubleshooting this issue and will provide further updates as they become available.

IDENTIFIED over 2 years ago - at 04/25/2023 04:40PM

A fix has been implemented and we are seeing Bold Checkout traffic being restored slowly.

We are continuing to investigate the cause and actively monitoring the traffic increase to ensure services are restored to full operation.

INVESTIGATING over 2 years ago - at 04/25/2023 04:09PM

We are currently experiencing an issue with Bold Checkout not loading, or loading very slowly / intermittently.

We are currently investigating and will provide updates as they become available.

Latest Bold Commerce outages

Subscriptions Report Generation Issue - 21 days ago
Bold Subscriptions app errors when adding products to an existing subscription or swapping products. - about 1 month ago
Quickbooks Sync and Xero Sync admin panels unavailable. - 2 months ago
Third-Party service provider outage leading to degraded services. - 4 months ago
Partial outage for merchant admin consoles (Custom Pricing, Upsell, Bundles and Discounts) - 5 months ago

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