Outage in Bold Commerce

Bold Subscriptions (v1) on Shopify intermittently presenting error when attempting to check out

Resolved Minor
May 01, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an intermittent issue when attempting to checkout with a Bold Subscription orders through Shopify. This does not impact backend functionality such as automatic subscription recurrences, nor does this impact Bold Subscriptions for Shopify Checkout (Bold Subscriptions v2). We are currently investigating a solution and will provide further update as they become available.
Components affected
Bold Commerce Bold Product Subscriptions
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/01/2023 01:12PM

After monitoring we have not observed any further errors when attempting to checkout with a Bold Subscription order.

We are now considering this issue resolved.

MONITORING over 1 year ago - at 05/01/2023 12:41PM

A fix has ben implemented and we are no longer seeing error with attempting to checkout with Bold Subscription products on Shopify.

We are continuing to monitor and will provide further updates if we observe further issues.

INVESTIGATING over 1 year ago - at 05/01/2023 12:26PM

We are currently experiencing an intermittent issue when attempting to checkout with a Bold Subscription orders through Shopify.

This does not impact backend functionality such as automatic subscription recurrences, nor does this impact Bold Subscriptions for Shopify Checkout (Bold Subscriptions v2).

We are currently investigating a solution and will provide further update as they become available.

Latest Bold Commerce outages

Subscriptions Degradation - 3 months ago
Subscriptions inaccurate billing error - 4 months ago
Bold Subscriptions is currently experiencing an issue with one-time products - 6 months ago
We are experiencing an issue loading shipping rates for a subset of merchants using Bold Subscriptions V1. This is preventing customers from being able to checkout. - 6 months ago
We are investigating an issue where merchants are unable to login to the administration portal of discounts - 6 months ago

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