Outage in Bold Commerce

Bold Subscriptions (v1) on Shopify intermittently presenting error when attempting to check out

Resolved Minor
May 01, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an intermittent issue when attempting to checkout with a Bold Subscription orders through Shopify. This does not impact backend functionality such as automatic subscription recurrences, nor does this impact Bold Subscriptions for Shopify Checkout (Bold Subscriptions v2). We are currently investigating a solution and will provide further update as they become available.
Components affected
Bold Commerce Bold Product Subscriptions
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/01/2023 01:12PM

After monitoring we have not observed any further errors when attempting to checkout with a Bold Subscription order.

We are now considering this issue resolved.

MONITORING over 2 years ago - at 05/01/2023 12:41PM

A fix has ben implemented and we are no longer seeing error with attempting to checkout with Bold Subscription products on Shopify.

We are continuing to monitor and will provide further updates if we observe further issues.

INVESTIGATING over 2 years ago - at 05/01/2023 12:26PM

We are currently experiencing an intermittent issue when attempting to checkout with a Bold Subscription orders through Shopify.

This does not impact backend functionality such as automatic subscription recurrences, nor does this impact Bold Subscriptions for Shopify Checkout (Bold Subscriptions v2).

We are currently investigating a solution and will provide further update as they become available.

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