Outage in Bold Commerce

Subscriptions not able to save new shipping or billing addresses

Resolved Minor
August 18, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue right now on our Subscriptions not being able to save new shipping or billing addresses. Currently the response brings an error message, on-call teams are investigating and further updates to follow.
Components affected
Bold Commerce Bold Product Subscriptions
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/18/2023 06:31PM

We believe this has been resolved and no further issues occurring since 12:00pm CST

Reach out to our support if you see any further issues.

INVESTIGATING over 1 year ago - at 08/18/2023 04:25PM

We are investigating an issue right now on our Subscriptions not being able to save new shipping or billing addresses.

Currently the response brings an error message, on-call teams are investigating and further updates to follow.

Latest Bold Commerce outages

Subscriptions Degradation - 3 months ago
Subscriptions inaccurate billing error - 4 months ago
Bold Subscriptions is currently experiencing an issue with one-time products - 6 months ago
We are experiencing an issue loading shipping rates for a subset of merchants using Bold Subscriptions V1. This is preventing customers from being able to checkout. - 6 months ago
We are investigating an issue where merchants are unable to login to the administration portal of discounts - 6 months ago

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