Outage in Bonterra & NGP
Performance Issues
Resolved Major
May 15, 2019 - Started almost 7 years ago
Official incident page
Official incident page
Incident Report
We were aware of momentary downtime when accessing the control panel. Currently, all systems are operational. We will continue to monitor performance to ensure platform stability.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 7 years ago - at 05/16/2019 07:31PM
This incident has been resolved. After the completion of the last maintenance window we have not seen the re-occurrence of the behaviors experienced on Wed 5/15.
MONITORING
almost 7 years ago - at 05/15/2019 07:14PM
The GiveGab Enterprise platform experienced an outage of 33 minutes from 12:37pm CT until 1:05pm CT.
Existing platform alert monitors reported a lack of response from some of our instances at 12:45pm CT.
We attempted to determine the source of trouble for 10 minutes and identified that the database was unresponsive.
After 5 minutes of trying to gain access to the database to determine the root cause, we took extreme measures and restarted the database. This restart ended the outage and we continue to review system logs to identify the root cause.
INVESTIGATING
almost 7 years ago - at 05/15/2019 06:11PM
We were aware of momentary downtime when accessing the control panel. Currently, all systems are operational. We will continue to monitor performance to ensure platform stability.
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