Outage in Boost AI Search & Discovery

Product Display Issue on Collection Page

Resolved Major
August 23, 2023 - Started over 1 year ago
Official incident page

Need to monitor Boost AI Search & Discovery outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Boost AI Search & Discovery, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of a product display issue that may be occurring as a result of a recent Shopify internal change regarding collection tag filter. This issue may impact storefronts that are using our old theme lib version V2 that use custom function "buildExtrasProductListByAjax" Specifically, collections with invalid tags now redirect requests to a URL with only valid tags. In cases where all filters are invalid, the redirection is set to the base handle, such as "/collections/all." During the same conversation with Shopify support team, they also confirmed that "the change was made due to security issue around how it used to work and 3rd parties being able to use the tag filters for SEO hijacks". They will publish a changelog shortly after to announce the change.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/25/2023 08:15AM

We already fixed for stores which have critical impact and on the process of fixing for the rest.

Please keep in mind that this only affects storefronts having UI customization (HTML/CSS) that relies on "buildExtrasProductListByAjax" to render the custom HTML. The fixing process can be slow because the custom code is very theme-specific, in which we must check and fix case by case.

Besides, the fix will be applied on a duplicated theme. So we will contact you directly when it is in place so that you can double check and publish the theme.

MONITORING over 1 year ago - at 08/24/2023 01:12AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/23/2023 04:03PM

We are requesting Shopify to put on hold the release to mitigate the impact.

IDENTIFIED over 1 year ago - at 08/23/2023 11:36AM

We are aware of a product display issue that may be occurring as a result of a recent Shopify internal change regarding collection tag filter. This issue may impact storefronts that are using our old theme lib version V2 that use custom function "buildExtrasProductListByAjax"

Specifically, collections with invalid tags now redirect requests to a URL with only valid tags. In cases where all filters are invalid, the redirection is set to the base handle, such as "/collections/all."

During the same conversation with Shopify support team, they also confirmed that "the change was made due to security issue around how it used to work and 3rd parties being able to use the tag filters for SEO hijacks". They will publish a changelog shortly after to announce the change.

Latest Boost AI Search & Discovery outages

Be the first to know when Boost AI Search & Discovery and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3969 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook