Outage in Boost AI Search & Discovery
Sync System failed downloading data from Shopify
Resolved Major
February 18, 2023 - Started about 3 years ago
Official incident page
Official incident page
Incident Report
We are working with Shopify support
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 02/18/2023 08:21AM
The Sync system is back to normal. We continue to work with Shopify Support to figure out the root cause.
MONITORING
about 3 years ago - at 02/18/2023 07:25AM
The issue has been mitigated and we are monitoring
INVESTIGATING
about 3 years ago - at 02/18/2023 07:06AM
We are working with Shopify support
Latest Boost AI Search & Discovery outages
EC2 instance availability issue - over 1 year ago
Sync system affected by AWS operational issue - over 2 years ago
Product Display Issue on Collection Page - over 2 years ago
[Notification] App is labelled as Unsupported - about 3 years ago
Degraded performance in filter & search requests - almost 4 years ago
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