Outage in Boost AI Search & Discovery

Sync System failed downloading data from Shopify

Resolved Major
February 18, 2023 - Started over 2 years ago
Official incident page

Incident Report

We are working with Shopify support

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/18/2023 08:21AM

The Sync system is back to normal. We continue to work with Shopify Support to figure out the root cause.

MONITORING over 2 years ago - at 02/18/2023 07:25AM

The issue has been mitigated and we are monitoring

INVESTIGATING over 2 years ago - at 02/18/2023 07:06AM

We are working with Shopify support

Latest Boost AI Search & Discovery outages

EC2 instance availability issue - about 1 year ago
Sync system affected by AWS operational issue - about 2 years ago
Product Display Issue on Collection Page - about 2 years ago
[Notification] App is labelled as Unsupported - almost 3 years ago
Degraded performance in filter & search requests - over 3 years ago

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