Outage in Boost AI Search & Discovery

[Notification] App is labelled as Unsupported

Resolved Minor
January 26, 2023 - Started over 2 years ago
Official incident page

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Outage Details

Dear customers, As of Jan 26th, 2023, you may receive a notification from Shopify about the ‘unsupported apps’ and it may include Boost Product Filter & Search app. We have found that it was due to a single unexpected Shopify API call using an outdated version and had been completely resolved immediately. However that notification will be showing within 14 days by Shopify until Feb 9, 2023. Please ignore that notification and be assured that the app has been working correctly for all stores. Thank you!
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/27/2023 03:46AM

Dear customers,

As of Jan 26th, 2023, you may receive a notification from Shopify about the ‘unsupported apps’ and it may include Boost Product Filter & Search app. We have found that it was due to a single unexpected Shopify API call using an outdated version and had been completely resolved immediately. However that notification will be showing within 14 days by Shopify until Feb 9, 2023.
Please ignore that notification and be assured that the app has been working correctly for all stores.

Thank you!

Latest Boost AI Search & Discovery outages

EC2 instance availability issue - 8 months ago
Sync system affected by AWS operational issue - over 1 year ago
Product Display Issue on Collection Page - over 1 year ago
Sync System failed downloading data from Shopify - about 2 years ago
Degraded performance in filter & search requests - almost 3 years ago

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