Outage in Boost AI Search & Discovery

Degraded performance in filter & search requests

Resolved Minor
May 13, 2022 - Started over 3 years ago
Official incident page

Incident Report

We are experiencing partially slow filter & search requests. It would affect some stores. We are investigating.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 05/13/2022 05:14PM

This incident has been resolved.

MONITORING over 3 years ago - at 05/13/2022 03:36PM

All premium stores should be back to normal by now. We also seeing improvement in standard stores.

IDENTIFIED over 3 years ago - at 05/13/2022 03:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 05/13/2022 02:56PM

We have identified the root cause and are working to fix it and restore the system.

MONITORING over 3 years ago - at 05/13/2022 11:10AM

We have scale more data nodes to mitigate the issue, system should be back to normal. We will keep monitoring.

INVESTIGATING over 3 years ago - at 05/13/2022 09:09AM

We are experiencing partially slow filter & search requests. It would affect some stores. We are investigating.

Latest Boost AI Search & Discovery outages

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Product Display Issue on Collection Page - about 2 years ago
Sync System failed downloading data from Shopify - over 2 years ago
[Notification] App is labelled as Unsupported - almost 3 years ago

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