Outage in Boost AI Search & Discovery
Shopify Admin App is not accessible
Resolved Major
December 30, 2021 - Started almost 4 years ago
Official incident page
Official incident page
Incident Report
Currently Shopify Admin App that is not accessible, we are investigating
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 12/31/2021 02:24AM
The issue has been resolved. The root cause is that one of our subdomain's certificate was failed to renew, we have fixed it and have it configured properly so that it won't happen again.
MONITORING
almost 4 years ago - at 12/31/2021 02:05AM
The root cause has been identified and fixed. We are monitoring.
INVESTIGATING
almost 4 years ago - at 12/31/2021 01:57AM
Currently Shopify Admin App that is not accessible, we are investigating
Latest Boost AI Search & Discovery outages
EC2 instance availability issue - about 1 year ago
Sync system affected by AWS operational issue - about 2 years ago
Product Display Issue on Collection Page - about 2 years ago
Sync System failed downloading data from Shopify - over 2 years ago
[Notification] App is labelled as Unsupported - almost 3 years ago
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