Outage in Boost AI Search & Discovery

Error Sync for some stores

Resolved Major
December 08, 2021 - Started almost 4 years ago
Official incident page

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Outage Details

We are currently working on fixing an issue that cause sync error for some stores.
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 12/08/2021 02:00PM

There a some servers were partially down, impacting the functionalities of stores in those servers. We fixed the issue, system should be back to normal now

INVESTIGATING almost 4 years ago - at 12/08/2021 01:45PM

We are currently working on fixing an issue that cause sync error for some stores.

Latest Boost AI Search & Discovery outages

EC2 instance availability issue - about 1 year ago
Sync system affected by AWS operational issue - about 2 years ago
Product Display Issue on Collection Page - about 2 years ago
Sync System failed downloading data from Shopify - over 2 years ago
[Notification] App is labelled as Unsupported - over 2 years ago

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