Outage in Boostlingo
Elevated API Errors
Resolved MajorIncident Report
We're experiencing an elevated level of API errors and are currently looking into the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 10/13/2022 05:58PM
Release 4.8.2 was deployed last night and errors have subsided. The platform appears stable though, we will continue to monitor. We are closing incident at this time. Thank you for your patience and feedback.
MONITORING
over 3 years ago - at 10/12/2022 06:00PM
Errors have subsided at this time and we are monitoring the situation closely.
INVESTIGATING
over 3 years ago - at 10/12/2022 03:44PM
This morning we are experiencing errors that we are investigating.
MONITORING
over 3 years ago - at 10/12/2022 05:02AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 10/12/2022 03:43AM
We experienced multiple application events today which led to service degradation for our US based customers during the day. We have traced this down to an unusually large number of requests which appear to be driven by the use of auto clickers by some interpreters. We are in the process of fixing this by serializing these requests to ensure that the web client does not get out of sync with the server. This fix will be deployed tonight. We will address circumventing the use of auto clickers in a subsequent hotfix. Additional performance related updates will also be made in the next few weeks. We sincerely apologize for this outage.
IDENTIFIED
over 3 years ago - at 10/12/2022 12:45AM
The issue has been identified.
INVESTIGATING
over 3 years ago - at 10/12/2022 12:40AM
We are continuing to investigate this issue.
IDENTIFIED
over 3 years ago - at 10/12/2022 12:24AM
The issue has been identified.
INVESTIGATING
over 3 years ago - at 10/11/2022 08:14PM
Our team is continuing it's investigation of these issues. We are making progress in our investigation and at present we do not have an ETA available. Some guidelines to observe while we are working to resolve issues observed today - if you are unable to place a call, please wait for a couple of minutes before trying again. Same applies to app access.
INVESTIGATING
over 3 years ago - at 10/11/2022 06:33PM
We are continuing to investigate this issue.
INVESTIGATING
over 3 years ago - at 10/11/2022 06:31PM
We are continuing to investigate this issue.
INVESTIGATING
over 3 years ago - at 10/11/2022 03:33PM
We're experiencing an elevated level of API errors and are currently looking into the issue.
Latest Boostlingo outages
Investigating increase in call failure across US server. - 15 days ago
Issues with IVR calls connecting for accounts with pre-call policies including Key Value Pair fields - 3 months ago
AWS us-east-1 affecting some Boostlingo Critical Services - 4 months ago
Third Party Vendor Affecting SIP and IVR Calls - 11 months ago
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