Outage in Botkeeper

Botkeeper Platform Login Issues

Resolved Minor
December 13, 2024 - Started 6 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.
Components affected
Botkeeper Partner Platform Botkeeper Smart Connect Botkeeper Password Manager Botkeeper Transaction Manager
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/13/2024 10:24AM

This incident has been resolved.

MONITORING 6 months ago - at 12/13/2024 03:48AM

AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again.

IDENTIFIED 6 months ago - at 12/13/2024 03:07AM

Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue.

INVESTIGATING 6 months ago - at 12/13/2024 02:09AM

Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.

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