Outage in Botkeeper

SmartConnect Finicity Platform Issue

Resolved Minor
January 06, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.
Components affected
Botkeeper Smart Connect

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/06/2025 07:13PM

This incident has been resolved.

MONITORING 10 months ago - at 01/06/2025 07:00PM

Finicity has implemented a fix and is validating the resolution.

IDENTIFIED 10 months ago - at 01/06/2025 06:36PM

Finicity has identified the root cause of the issue and is working to implement a fix.

INVESTIGATING 10 months ago - at 01/06/2025 06:30PM

A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.

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