Outage in Bouncer

API unavailable and higher % of unknown results

Resolved Major
July 26, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

From 6PM UTC Bouncer's API rest endpoints returned response 503 Service Unavailable for most of the requests. Results were also affected returning higher % of unknown statuses during that time. Our team is investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/27/2023 06:50AM

This incident has been fully resolved.

MONITORING over 1 year ago - at 07/26/2023 11:28PM

Root cause has been found and eliminated. Our team will continue to monitor situation and take steps to prevent such events in the future.

DNS misconfiguration caused unusually high load on our API which in turn caused it's failures. This problem has been fixed.

INVESTIGATING over 1 year ago - at 07/26/2023 11:10PM

From 6PM UTC Bouncer's API rest endpoints returned response 503 Service Unavailable for most of the requests. Results were also affected returning higher % of unknown statuses during that time.

Our team is investigating the issue.

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