Outage in Box

[MAJOR] Delays in Box Relay

Resolved Minor
April 04, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

Our team is investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Components affected
Box Relay
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/04/2023 03:17PM

After further monitoring, this incident is now considered resolved. Box Relay Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING over 2 years ago - at 04/04/2023 01:48PM

Our team has taken steps to remediate this issue and is seeing improvement on Box Relay service. We are continuing to monitor for any additional impact.

IDENTIFIED over 2 years ago - at 04/04/2023 08:39AM

Our team has identified the underlying cause of this delays observed on Box Relay and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING over 2 years ago - at 04/04/2023 06:39AM

Our team is investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.

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