Outage in Box

[Major] Issues with Public API, Box Relay and Box Sign

Resolved Major
April 17, 2023 - Started over 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

On 17th of April 2023 at approximately 5:52PM PST, we started investigating an ongoing issue affecting the Public API. We will provide more information as soon as it is available.
Components affected
Box Relay Box Content API
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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 04/18/2023 04:31PM

Public API, Box Relay and Box Sign have all recovered. We are continuing to monitor for any additional impact during this time.

INVESTIGATING over 2 years ago - at 04/18/2023 10:13AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 04/18/2023 04:42AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 04/18/2023 03:45AM

Our team has taken steps to remediate this issue and is seeing some improvement with the Public API. Box Relay has recovered. Box Shield and Classifications are functioning as expected, however the Shield Classification icon displayed on list view may be unavailable at this time.

INVESTIGATING over 2 years ago - at 04/18/2023 02:26AM

We are continuing to investigate this issue. Users may also experience errors when using Box Relay.

INVESTIGATING over 2 years ago - at 04/18/2023 01:45AM

On 17th of April 2023 at approximately 5:52PM PST, we started investigating an ongoing issue affecting the Public API. We will provide more information as soon as it is available.

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