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Outage in Box

[Outage] Issues with Logins, Uploads, Downloads, API calls

Resolved Major
January 09, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/09/2024 08:57PM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 2 years ago - at 01/09/2024 08:19PM

Our team has taken steps to remediate this issue and all services should be returned to full functionality. We are continuing to monitor for any additional impact.

MONITORING about 2 years ago - at 01/09/2024 08:11PM

Our team has taken steps to remediate this issue and we are seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality.

IDENTIFIED about 2 years ago - at 01/09/2024 07:50PM

Our team continues remediation efforts to restore full functionality to affected services. We will provide additional updates as they become available.

IDENTIFIED about 2 years ago - at 01/09/2024 07:30PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. You may begin seeing improvement at this time. We will provide additional updates as they become available.

INVESTIGATING about 2 years ago - at 01/09/2024 07:20PM

Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.

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